The Challenge
Our client provides independent expert services, training and support in advanced computing to its members and the broader business community. The company experienced fast growth and increasing client demand, however found staff motivation and turnover an increasing problem.
Challenges facing the business included:
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Role clarity and reporting lines were confused;
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Lead times to respond to client requests increasing;
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Leadership and decision making processes failing; and
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Reporting and financial system frameworks inadequate.
Our Solution
Interviews with key staff were undertaken to assess personal views of the organisations structure, responsibilities, authority levels and workloads. Analysis of the position descriptions of key executive personnel was also completed.
Further assessments included:
- Efficiency and effectiveness of operational and procedural matters;
- Analysis of project costing reports to ensure accuracy, profitability and best practice;
- Critical analysis of quarterly Board Reports. Particular attention to surplus information that detracts from general meeting agenda and is more relevant to management information.
- Analysis of financial reports, forecasts and principles and recommendations for improvements.
Results Delivered
- Development of new management and organisational structure – addressing evolution of the organisation;
- Development of formal roles descriptions for all personnel;
- Quantified the resources required in the finance and administration function;
- Developed effective administrative processes and identify opportunities for improvement; and
- Develop the content and format of Board reports.
All recommendations were adopted and implemented.